Welcome to our Customer Service Mastery Course!

This course is suitable for all service professionals that work in a Norwegian workplace. Including:

• Hospitality (hotels, restaurants, spas, etc)
• Reception and office workers (secretary, health professionals, beauty centers, etc)
• Sales and customer agents
• Tech, transport and delivery services
• Educational institutions
• Small businesses
• Any other Norwegian workplace that requires speaking Norwegians
• Non-native speakers who want to improve their business Norwegian skills and communicate with customers better

This course will help you:

• Increase your chances of getting promoted at work
• Increase sales and build a portfolio of customers
• Boost work relations and gives you exposure and interaction with the Norwegian culture
• Enhance your profile on LinkedIn and get sooted by the best recruiters

Avoid common language mistakes that can give wrong impression to your customers or managers.

You will learn in Norwegian how to: 

• Deliver exceptional customer service through professional communication
• Master the art of making a positive first impression through effective greetings
• Navigate customer questions with confidence and expertise
• Learn to deliver sincere and impactful apologies to address customer concerns
• Craft professional and customer-focused email responses

The course includes:

• Opportunities for language practice in a supportive environment through our group and community for live lessons
• Flexible scheduling for language training to accommodate work hours - learn anytime, from anywhere!
• Job-specific language resources, such as vocabulary lists and customer service scenarios for interaction with customers
• Pre-recorded, full-length video lessons with explanations on each topic
• Exercises and quizzes
• Written assignments corrected by our teachers
• Explanations, examples, and suggestions on how to write formal and informal emails and letters
• Teacher's guidance throughout the course
  

You will get correction of texts, pronunciation, and other exercises directly by the teachers.

Course outcomes:

• Acquire a comprehensive understanding of customer service principles
• Demonstrate heightened awareness of politeness in customer interactions
• Develop proficiency in various customer service scenarios
• Enhance communication skills for effective customer engagement
• Handle customer inquiries, complaints, and requests with confidence
• Foster positive and lasting customer relationships
• Improve overall customer satisfaction and loyalty
  
  
  

Use Norwegian correctly in your customer service practice.